This grievance procedure is established to meet the requirements of the ADA. This procedure may be used by anyone who wishes to file a complaint with the City of Lincoln City alleging discrimination on the basis of disability in employment practices and policies or the provision of programs, services or activities by the City of Lincoln City.

The complaint must be in writing and contain information about the alleged discrimination such as: complainant name, address, phone numbers and e-mail address (if applicable) as well as a detailed description of the problem. Alternative means of filing complaints, such as conducting personal interviews or audio taping, will be made available for persons with disabilities on request.

The complaint should be submitted by the grievant and/or the designees of the grievant as soon as possible but no later than 60 calendar days after the problem or violation occurred to:

Kevin Mattias
City of Lincoln City ADA Coordinator
City Hall
801 SW Highway 101/PO Box 50
Lincoln City, Oregon 97367
kmattias@lincolncity.org

Within 15 business days after the receipt of the complaint, the ADA Coordinator will meet with the complainant to discuss the complaint and possible resolutions. Within 15 business days after the meeting, the ADA Coordinator will respond in writing (where appropriate this will be in a format accessible to the complainant on request, such as large print, Braille or audio tape). The response will explain the position of the City of Lincoln City and may offer options or substantive resolution of the complaint.

If the response by the ADA Coordinator does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision of the ADA Coordinator within 15 business days after the receipt of the response, to the Municipal Court Judge or the Judge’s designee.

Within 15 business days after the receipt of the appeal, the Municipal Court Judge or the Judge’s designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 business days after the meeting, the Municipal Court Judge or the Judge’s designee will respond in writing with a final resolution of the complaint. Where appropriate or on request, the Judge or the Judge’s designee will respond in a format accessible to the complainant. Note: all timelines may need to be extended if there are multiple complaints on the same matter from different complainants or on different matters from one complainant.

All written complaints received by the City of Lincoln City ADA Coordinator and appeals of the ADA Coordinator’s decisions to the Municipal Court Judge or the Judge’s designee will be maintained for at least three years or as otherwise required by law.